PALETTE / Support
A little help,
when you need it.
Questions, ideas or something that isn’t working? Let’s get it sorted.
Good questions.
When can I download Palette?
The iPhone app is being prepared for its first App Store release. The Android release is also in preparation. This website will link to each store once the app is available there.
Is Palette Pro a subscription?
No. Palette Pro is a one-time in-app purchase. The App Store on iPhone or Google Play on Android shows your local price before you confirm.
How do I restore Pro?
Open Palette’s Pro screen and choose Restore purchases. Use the Apple Account used for your iPhone purchase, or the Google Play account used for your Android purchase. If it is not restored, email us with the issue details.
Where are my palettes stored?
Your saved palettes and collections are stored on your device. Export anything you want to keep before deleting the app; removing it can remove its local data.
Can I change photo or notification permissions?
Open your device Settings, find Palette under Apps, and adjust the available permissions. On iPhone, app tracking is managed in Settings → Privacy & Security → Tracking. Android also provides advertising ID controls in device settings.
How do I request a refund?
For App Store purchases, visit reportaproblem.apple.com using the Apple Account used for the purchase. For Android purchases, follow Google Play’s refund guidance. You can also email us for help with a purchase issue.